Top Ten of the Dumbest Things People Do or Ask Me at Taco John’s.
1. A customer asks very angrily, “Where are the napkins? I can’t find any!” For those of you that find yourself saying this, we have two napkin holders each over two of the three trashcans and one napkin holder next to the lids.
2. When you’re the cashier at the front counter and the customer owes $19.31 and the customer gives you a twenty dollar bill to pay for their meal. So the cashier takes the money. Then the customer ignores the cashier. So when the cashier is ready to give the customers change back to them they say. “Oh! Here’s fifty cents,” and then demand that you open the cash register to give them back a different amount of change. Ugh!!!!!
3. The Lobby person has to take out the trashes in lobby as part of their shift. But here’s what irks me. While changing the trashes at least one trashcan will not have a trash bag in it for a minute at most. At that moment it seems like at least two people need to throw their trash away, and they can only locate the one trashcan that the lobby person is changing. So they either throw their trash in the bin without a bag (so annoying) or stand there and stare at you until you put a trash bag in(which is awkward and creepy).
4. When a customer walks in the door the cashier must ask whether the food is, “For here or to go”. The diligent customer answers the cashier right away. Others may say, “I don’t know what I want yet!!!!” and yell at the cashier because obviously they did not hear the cashier, or they may order because they though you asked them what they wanted. Then there are the customers who hear the cashier perfectly but ignore the cashier for several minutes and then they order like the cashier never said anything to them.
5. If the customer says that they want their food “to go” the cashier is still supposed to give them a table number so the lobby person knows exactly where to find the customer. Some customers act like you didn’t hear them say, “to go” and say even louder, “My order is to go.” Then when the cashier gives them the table number they look at the cashier like they’re deaf and dumb.
6. The lobby worker is not your personal maid! If you leave the restaurant with trash on your table then they have to clean it up. Management puts four trashcans in the lobby so the customers can throw away their own trash. Yes, sometimes if the lobby worker is nice they might ask elderly customers if they are finished and may throw their trash away. But unless the lobby worker asks to through your trash away, it would be very courteous if you would throw away your own trash.
7. If a customer orders a burrito in drive-thru the first drive-thru person may not know if they want a grilled or non-grilled burrito or whether it is beef, grilled chicken or crunchy chicken. Please specify exactly what you want when you order.
8. When customers come to the counter and want another food item because they claim that the person who took their order did not get it correct. Yet the cashier knows that the customer complaining just wants another food item for free.
9. When customers pee on/in something other than the toilet or urinal.
10. When a customer spills a drink, salsa or food on the floor and does not tell the lobby worker.
by Suzanne Carlgren
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